Study: Alaska, JetBlue Tops With FliersWednesday, June 8, 2011 @ 3:49PMAirline satisfaction might seem like an oxymoron these days, with fees and cramped cabins making flying miserable for many people, but fliers are giving the industry better marks, a new survey finds.
Memphis hub carrier Delta Air Lines loses altitude in J.D. Power reportWednesday, June 8, 2011 @ 1:11PMIt ranked fifth best among seven major carriers.
Alaska Airlines tops satisfaction rating for fourth straight yearWednesday, June 8, 2011 @ 11:59AMshare: digg facebook twitter Seattle-based Alaska Airlines ranked highest among traditional North American airlines in customer satisfaction for the fourth consecutive year, J.D. Power and Associates reported Wednesday in its 2011 airline satisfaction survey. Alaska ‘performs particularly well in four of the seven measures: flight crew; boarding/deplaning/baggage; check-in; and reservation,’ J.D ...
JetBlue Airways Awarded Seventh Consecutive Customer Satisfaction J.D. Power and Associates HonorWednesday, June 8, 2011 @ 5:00AMNew York-based JetBlue Airways , devoted to becoming the Americas' Favorite Airline by bringing humanity back to air travel, today was awarded highest honors in airline customer satisfaction among low-cost carriers for the sixth year by J.D.
J.D. Power and Associates Reports: Customer Satisfaction with Airlines Increases for a Second Consecutive Year, But ...Wednesday, June 8, 2011 @ 2:00AMAlthough customer satisfaction with airlines has improved for a second consecutive year, dissatisfaction with cost and fees continues to persist, impeding the return of traditional network carriers to pre-recessionary satisfaction levels, according to the J.D.
Some airlines refund difference if fare falls; others have hurdlesSunday, June 5, 2011 @ 2:19AMYou booked your summer travel early, only to see the airfare drop. Before kicking yourself, you should find out whether you can recoup the difference. (Warning: In some cases, you'll still end up kicking yourself.)
If your flight's price falls after you buy, don't kick yourself before seeking a refundThursday, May 26, 2011 @ 5:36AMYou booked your summer travel early, only to see the airfare drop. On average, ticket prices are higher than a year ago, but select fares have dropped since March, particularly on routes with the most competition or the fewest bookings.
Refund for earlier airfare? MaybeWednesday, May 25, 2011 @ 11:21PMThe threat of fare increases combined with pent-up demand drove more travelers to book months ahead, according to industry experts. [...] while ticket prices on average are higher than a year ago, some select summer fares have dropped from where they were back in March, particularly on those routes with the most competition or fewest bookings. Overall, summer fares are expected to be up by about ...
What to Know When Traveling With Your Pet - Practical TravelerTuesday, May 17, 2011 @ 7:32PMBringing pets on planes has gotten more complicated and dangerous. Here’s how to prepare yourself.